Service quality is not just a commitment but the goal of every action

Customer Service Center (CSC)
Customer Service Center (CSC)

Plays a crucial role in delivering professionalism, credibility, and peace of mind to customers when using TD Tech's products and services.

Service Operation & Management System
Service Operation & Management System

Invested with modern technology for centralized information management, performance monitoring, and automated customer care via digital platforms and analytical reports.

Professional Team
Professional Team

Personnel are well-trained with deep expertise in medical services, flexible in handling customer requests, and effective in coordination to deliver a positive, consistent service experience.

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Our Services

Emergency Technical SupportInspection & Troubleshooting Solutions

  • Engineers present within 4 hours*, 24/7 support
  • Free diagnostics when using repair or part replacement services
  • On-site spare parts inventory, resolving up to 80% of common errors during the first visit
  • Minimize “Downtime,” ensuring continuous operational activity for our customers

Periodic CareManufacturer-Standard Maintenance

  • Maintenance following strict Manufacturer standards
  • Online technical support and on-site troubleshooting (without part replacement)
  • Ensure accuracy with measuring tools and equipment compliant with ISO 13485
  • Failure trend analysis, proposing proactive replacements before risks occur

Genuine Parts ReplacementAccompanying the Product Lifecycle

  • 100% brand new parts, complete with legal documentation and official warranty
  • 100% compatibility with equipment, meeting medical safety standards
  • Providing rapid maintenance solutions while waiting for international parts to arrive in stock

Advanced Clinical Application SupportFeature Guidance & Experience Optimization

  • Personalized training: From basic platform operation to advanced analysis and new technical updates…
  • Hands-on practice on real clinical cases, accompanied by standard procedure documentation from the Manufacturer
  • Certificates of completion provided for participating technicians and physicians